Returns & Exchanges Policy

We want you to love your Runderwear purchase. If something isn’t quite right, we’re here to help.

Returns & Exchanges Policy

We offer free returns and exchanges for customers in the UK and US.

To register your return or exchange, please use the portal below by entering your order number and email address. Please remember to include the # before your order number.

Please ship your item(s) back to us within 5 working days of creating your return or exchange, and attach the issued returns label to your package so we can track your return.

Items purchased directly from Runderwear can be returned within 30 days of delivery for a refund, provided they are unworn, unused and in their original condition, with all tags and hygiene seals intact where applicable.

For hygiene reasons, we cannot accept returns on underwear that has been worn, washed, tried on, or removed from its original hygiene-sealed packaging.

Refunds will be processed back to the original payment method once your return has been received and inspected. We aim to process refunds within 3–5 working days of receiving your return.

If you have already exchanged an item from your order and would like to exchange again, please use your new order number, which will have been emailed to you.

If the item you want to exchange for is no longer in stock, we will issue a refund instead.

https://www.runderwear.co.uk/pages/runderwear-returns

Underwear & Hygiene Policy

As our underwear comes into direct contact with intimate areas of the body, we cannot accept returns on any underwear that has been tried on, worn, washed, or removed from its hygiene-sealed packaging.

If you are unsure about sizing before ordering, please contact our Customer Care team and we’ll be happy to help guide you to the right fit.

Bras

Sports bras may be tried on for sizing purposes only. To remain eligible for return, the bra must be unworn, unwashed and returned in its original condition, with all tags attached

Faulty Items

If you believe your item is faulty, please contact our Customer Care team at hello@runderwear.com with photographs and details of the issue so we can investigate with our product team and find a suitable resolution.

Please do not send faulty products back to us via the returns portal unless our Customer Care team has asked you to do so.

International Returns

Customers outside of the UK and US are responsible for return postage costs unless the item is faulty.

We recommend using a tracked service when returning items. Please keep hold of your tracking reference until your return has been received.

EU Right of Withdrawal

For customers within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your Right of Withdrawal, please use the “Withdraw from Contract” button available on this page. Once submitted, you will receive confirmation of your withdrawal request by email.

Please note that this legal right is separate from Runderwear’s standard Returns & Exchanges Policy.

Certain products may be exempt from the Right of Withdrawal where permitted by applicable law, including sealed products that are not suitable for return for health or hygiene reasons if they have been unsealed after delivery.

If you require any assistance, please contact our Customer Care team at hello@runderwear.com.

Need Help?

If you have any questions or need assistance, please contact our Customer Care team. We’re always happy to help.

Email: hello@runderwear.com